Privacy Policy | The Impulse Group


Privacy Policy

The Impulse Group is committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about people who use our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. General Data Privacy Statement:

Please read the following carefully to understand our views and practices regarding your personal data, and how we will treat it. By visiting our website ( you are accepting and consenting to the practices described in this policy.

1.1 Introduction to our Privacy Policy

We care about your privacy and are committed to protecting your personal information in accordance with fair information practices and applicable data privacy laws.

This privacy policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed and used by us.

1.2 Scope

Personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is someone who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This privacy notice applies to the personal information we obtain through our normal business activities, both online and offline i.e. collection in connection with sales and marketing, partner and supplier engagement, investor relations, and job applications.

1.3 Data controller

The Controller of your data is our company that initially collected your data and decided the purposes and means for using your data.

If you have questions about who the Controller of your data is, or any other questions about your data, please contact

2. Types of Data Collected

2.1 How we collect your data

You directly provide our Company with most of the data we collect. We may collect data and process data  from a variety of sources including;

  • ‘Strictly Necessary’ website cookies
  • Voluntarily complete a customer survey,
  • Email correspondence
  • Telephone calls
  • Video conferencing
  • Paper communications
  • Social media
  • Visiting our offices
  • Training sessions
  • Enquiring about, or buying, products and services from us
  • Trade events such as conferences and exhibitions
  • Job applications
  • Information from other sources and third parties such as business partners, sub-contractors, payment and delivery services.

2.2 Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has:

  • Appointed you to act on their behalf
  • Has agreed that you can give consent on his/her behalf to the processing of their personal data
  • Authorized you to receive on his/her behalf any data protection notices.

3. Recipients of Personal Data

3.1 Within our company:

Business functions which require access to your data in order to perform our contractual and legal obligations (i.e. sales, accounting, operations, legal) or for the purpose of our legitimate interests (i.e. marketing).

3.2 Third parties:

We may use third parties to provide or perform services and functions on our behalf. We may make personal information available to those third parties to perform these services and functions. Any processing of that personal information will be on our instructions and compatible with the original purposes.

3.3 As required by law:

We may also make personal information available to public or judicial authorities, law enforcement personnel and agencies as required by law, including to meet national security or law enforcement requirements, and including to agencies and courts in the countries where we operate. Where permitted by law, we may also disclose personal information to third parties (including legal counsel) when necessary for the establishment, exercise or defense of legal claims, or to otherwise enforce our rights, protect our property or the rights, property or safety of others, or as needed to support external audit, compliance and corporate governance functions.

3.4 Mergers and acquisitions:

Personal information may be transferred to a party acquiring all or part of the equity or assets of our company or its business operations in the event of a sale, merger, liquidation, dissolution or other.

3.5 Affiliates:

We may also transfer and share information to our affiliates in compliance with applicable law.

3.6 International transfers

Because we are a global company with locations and representatives in different countries, we may transfer your Personal Information from one entity to another or from one country to another in order to accomplish the purposes listed above. We will transfer your Personal Information consistent with applicable legal requirements and only to the extent necessary for the purposes set out above. Within our group of companies, Personal Information is transferred subject to the same rules and levels of security. If required, data processing agreements will be in place to ensure the necessary level of protection.

We will not sell or otherwise share your Personal Information outside our group of companies, except to:

  • Service providers we retained to perform services on our behalf. We will only share your Personal Information with service providers whom we have contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
    • comply with legal obligations, including but not limited to, in response to a legitimate legal request from law enforcement authorities or other government regulators;
    • investigate suspected or actual illegal activity;
    • prevent physical harm or financial loss; or
    • support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

4. Retention of Data

We will retain your personal information as long as we have an ongoing relationship with you or as long as necessary to achieve the purpose for which it was collected, usually for the duration of any contractual relationship and for any period thereafter as legally required or permitted by applicable law.

5. Your Rights

5.1 Access to information:

You have the right to obtain without constraint at reasonable intervals and without excessive delay or expense a copy of all data relating to you that are processed.

5.2 Data corrections: 

You have the right to obtain the rectification or update of inaccurate or out-of-date personal information.

5.3 Right to be forgotten 

In certain circumstances, you have the right to request erasure of personal data. You have the right to withdraw any consent previously granted for a specific purpose, if consent is the legal basis for the processing of your personal information. You can make this request at any time by emailing: but please note we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation.

5.4 Marketing

You have the right to object, relating to your particular situation, to the processing of your personal data, unless that processing is required by law. Where the objection is justified, the processing must cease. You can exercise the right at any time by emailing 

5.5 Transfer

You may have the right to request data portability. Data portability is the provision of your personal information in a structured, commonly used and machine-readable form so that it may be transferred to another company easily. The right to data portability is subject to restrictions i.e. data portability does not apply to paper records and must not prejudice the rights of others or sensitive company information.

We respect these rights and have processes in place to recognise and respond to individuals wishing to exercise these rights. You may request to exercise any of these rights through your local contact or by contacting us directly by emailing us as

6. Security

We are committed to making sure that your personal information processed is kept secure and  implemented appropriate technical measures and security policies that protect the information under  control from:

  • Unauthorized access.
  • Improper use or disclosure.
  • Unauthorized modification.
  • Unlawful destruction or accidental loss.

All of our personnel, and any third parties which we engage to process your personal information, are obliged to respect the confidentiality of your information.

7. Cookies

A cookie is a small piece of data (text file) that a website asks your browser to store on your device in order to remember information about you, such as your language preference or login information. We use cookies to better the users experience while visiting our site. View our cookie policy here: Cookie Policy

8. Third Party Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Privacy Concerns and How to Contact Us

If you are concerned about an alleged breach of privacy law or any other regulation by us, you can contact us using the email address shown below.

A member of staff will be made available to investigate your complaint and give you information about how it will be handled.

If we do not address any of your requests or fail to provide you with a valid reason why we are unable to do so, you have the right to contact supervisory authority to make a complaint.

10. Changes to our Privacy Policy

We reserve the right to change, modify and update this privacy notice at any time. Please check periodically to ensure that you have reviewed the most current notice.

11. Supervisory Authorities

A list of national data protection authorities can be found using the following link: National Data Protection Authority

You can find a link the the UK supervisory authority here: Information Commissioner’s Office

For Europe, you can find your local supervisory authority at following link: EU Authorities

Alternatively, please email for privacy related matters.